Refund policy

RETURN & REFUND POLICY

At Mia Home, we take care in creating and packing your order and want you to love your purchase.

Change of Mind

Due to the nature of our home fragrance products, we do not offer returns or exchanges for change of mind, including where a fragrance is not to your personal preference. We recommend reviewing fragrance descriptions before purchasing.

Please choose carefully before placing your order.

Damaged or Faulty Items

If your order arrives damaged, faulty or incorrect, please contact Mia Home as soon as possible after receiving your order. Please include your order number and clear photographs of the item and packaging so we can assess the issue.

Where applicable, we will arrange an appropriate remedy, which may include a replacement, refund or other remedy.

Cancellations
If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed, packed or dispatched.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law. Where a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

Contact Us

For any questions regarding your order or a return, please contact Mia Home using the contact details provided on our website.